Michael Binns Insurance & Financial Services – Client Commitment
The following principles represent our promise and commitment to each client we are given the opportunity to serve.
Without exception we will:
- Ask questions and listen to our clients in order to fully understand their needs.
- Create insurance and financial solutions that compliment our clients’ overall strategy and help them accomplish their short and long term goals.
- Be sensitive to fears and concerns that come with complicated products like insurance and constantly work to earn their confidence as a trusted advisor.
- Respect our clients’ time and minimize the amount of effort required of them by applying our knowledge, experience, and resourcefulness.
- Use state of the art technology to compliment our customer service, making adjustments when necessary to accommodate each client’s preferences.
- Communicate regularly and proactively with our clients to keep them informed and up to date based on their ever changing life stages, events and needs.
- Measure our success by our clients’ willingness to confidently recommend us.
- Take full responsibility for our actions and be honest at all times.
- Seek to improve the quality of service we provide by encouraging each client to critically evaluate our performance.