Farmers Claims Promise
When things go wrong, we can help!
As a customer, you’ve bought a promise – and we think you’ll be happy to know that we’ll be there when you need to file a claim, and we’ll be there to answer your questions along the way. Ultimately our claims promise simple – helping you restore your life to order as quickly and efficiently as possible.
Our Claims organization is comprised of an award-winning team of caring insurance professionals who are there when you need them, 24 hours a day, seven days a week.
Here’s what makes us unique:
- Our more than 12,500 Claims employees are fully equipped to meet – and exceed – your expectations when you need our help.
- If disaster strikes, our Mobile Claims Centers (MCCs) and claimsrepresentatives arrive swiftly to help our customers file claims, answer insurance questions, and access our free satellite communications and Internet services.
- Let us do the work and rest assured with repair warranties and guarantees by leveraging our extensive menu of services and certified partners to get you back where you belong:
Circle of Dependability First Choice Repair
- Our fleet of claims vehicles is equipped with GPS technology to help ensure that our field claims representatives and resources arrive quickly when you need them.
- While we’ve instituted best-in-class customer systems and processes to handle your claim, what really makes us special is the way we treat each and every customer like a friend or family member. After all, isn’t that the way you’d want to be treated?
Your first stop in the Claims process will be an individualized coverage review and options discussion directly with me and/or my team. We make it a priority to be involved in the process, and to be there along your side from start to finish.
If you connect directly with our Claims team at the scene of an accident, or after a storm – no worries, we receive immediate system generated alerts that you have suffered a loss.
You will hear from us – first and foremost to assure you are not injured. We will be there to answer any outstanding questions about your coverage and benefits, and assist with any issues or concerns that arise along the way.
Make no mistake: Best-in-class customer service is our standard. It’s also our passion and what we do best. That’s our pledge!